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Arecibo: (787) 589-8201
Quebradillas: (787) 589-8207

Frequently Asked Questions

Explore our frequently asked questions for quick answers to common questions. Our FAQs cover a wide range of topics, from booking to vehicle options to policies and procedures.

Every vehicle is equipped with the toll sticker, and at the time of vehicle return, the customer is only charged for the tolls used during the rental period.

No, there is no mileage limit, so there are no charges in case of continuous use.

It is possible to make the arrangements for a vehicle to be left at the airport, a client pickup or drop-off at the airport, however this needs to be arranged with at least 3 days in advance and may incur an additional charge.

Yes, although our preferred payment method is credit cards, we do accept cash and debit cards. It is important to note that for debit or cash payments the customer needs to call the rental location beforehand.

A car rental deposit is a temporary sum of money held by the rental company as a security measure. It is taken before providing the customer with a rental vehicle. The deposit covers any potential damages, unpaid fines, or violations during the rental period. The amount varies based on the rental company and the rental details. It is usually pre-authorized on a credit card and released after the rental period, provided there are no issues. If there are charges, they are deducted from the deposit before the remaining funds are returned to the customer.

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